Instructor behaviours that enhance student-instructor rapport in undergraduate e-learning

Abstract

Research into the subject of rapport in an e-learning environment is limited. This research set out to further understand instructor behaviours that enhance student-instructor rapport in undergraduate e-learning at a Canadian Virtual University. Through a mixed-methodology the lived experiences of undergraduate students were examined. Based on the results the following are recommendations for those who would like to further develop their rapport building skills in an e-learning environment. Demonstrate understanding by providing constructive feedback; encourage your students with positive feedback. To demonstrate that you care, be helpful and reach out to students; to be fair, be transparent in your grading and provide feedback for improvement. Respect is demonstrated through professional, respectful communication that values the student’s experience. It is earned by being responsive and demonstrating your knowledge. Posting and keeping office hours, responding to inquiries (emails) quickly, clearly and fully all contribute to high-quality communication and enhance student-instructor rapport.